Returns
All goods have been expressly sold on a firm sale basis and are non-returnable.
The Company will not accept the return of goods for credit or any purpose unless a Return Reference Number (RRN) has been issued by the Company and is clearly indicated with the returned goods. Return of goods will only be accepted for credit within 3 working days from the date that the delivery is received. Return freight will be at the cost of the Company only when a processing error occurs on the part of the Company. No returned goods shall be accepted by the Company if they have been tampered with by the Purchaser or any other person and are not in a condition suitable for re-sale (this includes individual store barcoding and price labelling). Only full and complete packs qualify for return and credit. The decision to issue an account credit remains at the discretion of the Company.
The Company is entitled to charge a 15% handling charge of total value of goods where the return does not adhere to these terms and conditions. An administration fee of $2.50 will be charged for financial credits/refunds.
- Damaged and Lost Goods
All goods delivered or received damaged must be reported to the Company within 3 working days from the received date of delivery. Products must not be signed for if damaged and should be reported to the Company immediately to arrange for the shipment to be replaced. The Company will not accept claims for damage inflicted to products in transit if the delivery is signed for and accepted by the Purchaser. The Company will not accept responsibility for any part delivery or delay in delivery of the goods as a result of events occurring beyond the control of the Company. The Company will not be responsible for any consequences (direct or indirect) arising from such delay or non-delivery.
